BASEMNT
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§Account

Delete your account.

You can delete your BASEMNT account yourself, from inside the app, in under a minute. It cannot be undone.

In the app

  1. Open BASEMNT and go to the Profile tab.
  2. Open Settings.
  3. Choose Delete account at the bottom of the list.
  4. Type DELETE to confirm. Your account is removed immediately.

What gets deleted

Your account and profile, sign-ins, saved festivals, schedule and selections, favourites, check-ins, Passport, reviews, crew memberships, your avatar and the photos you uploaded to your own profile. Also deleted with your account: any step and distance totals you shared, suggestion measurements, and the optional usage events that earlier app versions linked to your account. Reminders and Live Activities stop, and the app signs you out.

What stays, without your name

Some things you shared belong to a conversation or to everyone, so removing them would break it for others. They stay, but no longer show who added them:

  • Messages and posts in crew chats. They are deleted with the chat, at the latest two years after the festival. Photos you shared there stay while your account exists. Once it is deleted they go with the chat, or within a few weeks if the chat is already gone. Locations you shared in a crew chat are not kept: they are deleted with your account.
  • Files, tickets and locker codes you added to a crew’s shared storage, so the rest of the crew keeps access.
  • Corrections to festival information, timetable photos you sent in for reading, and events you suggested, which are part of the shared catalogue.

If you want any of these removed as well, delete them in the app before you delete your account, or email us and we will remove them.

Usage statistics, and why they are not deleted

Basic statistics and detailed usage analytics are not linked to your account. They contain no account information and nothing in them says whom they belong to, so deleting your account does not remove them, and we could not find them if we tried. They expire on their own: raw detailed events after 90 days, sessions and install records after 13 months, and totals after up to 25 months. Anonymous, aggregated statistics (for example how many people searched for a festival) are not affected either. Deleted data can remain in our backups for up to 30 days, until the backup expires.

You can delete your detailed usage data yourself before you delete your account: open Profile → Settings → Privacy & data and switch off Help improve BASEMNT, or tap Reset analytics ID. Either one asks our servers to delete everything stored under your random install ID. If you have already deleted your account or the app, that data simply expires on the schedule above. See Usage analytics for the details.

By email

If you no longer have the app installed, email support@basemnt.nl from the address linked to your account with the subject Delete my BASEMNT account. We’ll confirm the deletion by reply.