§For clubs & festivals · Help & safety
A help button for every guest. Free for every venue and festival.
Help & safety is free for every venue, festival and promoter on BASEMNT. Guests and artists reach your awareness team from the app. You pay nothing for it. Response-time reports come with a paid plan.
§ 01
How it works for guests
- Hold the button to send an urgent alert. It sends the guest’s location by default. They can switch that off.
- Or send a calm report with a message.
- The guest sees when it is sent, when someone has seen it and when someone is on the way.
- “Call 112” is always on screen.
- If nobody sees an urgent alert after the last alert round, the app tells the guest straight away to find a staff member or call 112.
§ 02
For artists
- Booth panic from the app: no sound, power is out, unsafe booth, SOS, and quick asks like water.
- It goes to your help desk.
- If the venue or festival has no team on BASEMNT, the artist texts their own crew contact instead.
§ 03
For your team
- A live desk in the partner portal and in the BASEMNT app, with an alarm for urgent alerts.
- Alerts go to whoever is on duty.
- They repeat to the whole awareness team until someone answers. You set how fast.
- Guests see your team name, phone number and help point.
§ 04
Kept honest
So a guest never presses a button nobody watches, every desk follows two rules.
- Run a help test with your team every 90 days. A teammate sends a test alert and someone answers it.
- If urgent alerts go unanswered at 3 different events within 30 days, the desk switches itself off until a new test passes. Owners get a push and an email.
§ 05
Privacy
- Locations are deleted 6 hours after the alert. Requests are deleted after 30 days.
- Your team only sees what the guest chose to share. Name and location are optional.
- BASEMNT runs no ads.
§ 06
Free and paid
Free for everyone
- Guest help button
- Artist booth panic
- Live desk in the portal and the app
- Help team
- On-duty list
- Help tests
With Partner or Pro
Venues pay monthly: €49 for Partner, €129 for Pro, ex VAT. Festivals pay per edition, by the number of visitors.
- Response-time insights per event
- Response-time insights over time
FAQ
Questions from venues and festivals.
§ 01 Is it really free?
Yes. The help button, the live desk, the on-duty list and the help tests are free for every venue, festival and promoter. Response-time reports come with a paid plan: venues pay from €49 a month ex VAT, festivals pay per edition.
§ 02 What if nobody on my team is on duty?
Urgent alerts repeat to the whole awareness team until someone answers. If nobody sees an urgent alert after the last round, the app tells the guest straight away to find a staff member or call 112.
§ 03 Do guests need an account?
Sending an alert needs a BASEMNT account. Anyone can always call 112 from the screen, with or without an account.
§ 04 What does the help test involve?
Every 90 days a teammate sends a test alert and someone on the team answers it. It takes a few minutes and proves the desk works.
§ 05 Can festivals and promoters use it?
Yes. Help & safety works the same for every venue, festival and promoter, and it is free for all of them. Only the paid plans differ: venues pay monthly, festivals pay per edition.
§ 06 What do you do with the data?
Locations are deleted 6 hours after the alert and requests after 30 days. Your team only sees what the guest chose to share. BASEMNT runs no ads.
Claim your venue or festival
Tell us the name of your venue or festival and we set up your help desk with you.
Or write to support@basemnt.nl.