The house rules.

Who we are

BASEMNT is run by Codeunicum, eenmanszaak (sole proprietorship), Oelerweg 111, 7555 GM Hengelo, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 82204055, VAT ID NL003653527B69. You can reach us at support@basemnt.nl. In these terms, “we” and “us” mean Codeunicum.

Using BASEMNT

• By creating an account or using the app you agree to these terms and to the way we handle data described in the privacy policy.
• You must be at least 16 years old to create an account.
• Keep your sign-in safe and your profile truthful. One person, one account. Don’t impersonate anyone.
• BASEMNT is free. We may change, add or remove features. We will tell you in the app before a change that takes away something you rely on.
• If you downloaded the app from Apple’s App Store, Apple’s standard Licensed Application End User Licence Agreement applies to your licence to use the app. These terms cover the BASEMNT service and your account. Apple is not a party to these terms and is not responsible for the app, the service or its content.

Community rules: zero tolerance

Crews, chats, event rooms, public meetups, reviews, profiles and community edits are shared with other people. There is no tolerance for objectionable content or abusive users. You may not post, upload or send:

• harassment, bullying, threats or intimidation, including unwanted repeated contact;
• hate speech or content that attacks people for who they are;
• sexual or sexually suggestive content, nudity, or anything that sexualises minors;
• violent or graphic content, or content that encourages self-harm;
• offers to buy or sell drugs, weapons or other illegal goods, and resale of tickets above face value where that is unlawful;
• someone else’s location, contact details, photos or other personal information without their permission;
• spam, scams, phishing, misleading links or fake festivals, sets or reviews;
• content that infringes someone else’s copyright, trademark or other rights;
• anything else that is illegal where you or the recipient are.

You can report content and block a user from inside the app, or email support@basemnt.nl. We review reports within 24 hours. We remove content that breaks these rules and may suspend or close the account that posted it, without notice when the abuse is serious. Content may be screened automatically for abuse before or after it is shown.

Your content

• What you post stays yours. You give us a licence to store, process and show it to the people you shared it with (your crew, a room, everyone for public meetups and reviews) for as long as it is in the app. The licence ends when you delete the content or your account, apart from copies we must keep by law or for an open report.
• Community edits to festival information, such as set times, stages or lineups, become part of the shared festival catalogue so everyone sees the correction. Those facts can stay in the catalogue after you delete your account; they are no longer linked to you.
• You are responsible for what you post and confirm you have the right to share it.

Festival information

Lineups, set times, stages, maps and weather come from organisers, public sources and the community, and they change, sometimes on the day. We work to keep them right, but we cannot guarantee they are complete or current. Check the organiser’s own channels for anything that matters, such as entry times or cancellations. BASEMNT is not affiliated with the festivals, venues or artists shown unless we say so. Messages and updates that an organiser or venue publishes through BASEMNT are their responsibility.

Tickets and other services

• BASEMNT does not sell tickets. Ticket links take you to the organiser or a ticket seller, and any purchase is between you and them. Some links may be affiliate links: if you buy through one, we may receive a commission. It never changes the price you pay.
• Connecting a music service such as Apple Music, or signing in with Apple or Google, is optional and also subject to that service’s own terms.
• BASEMNT uses YouTube API Services. By connecting YouTube Music you agree to be bound by the YouTube Terms of Service. How we handle the data is described in our privacy policy; Google’s own handling is covered by the Google Privacy Policy.

Safety, location and health features

• Location sharing is off until you switch it on for a crew, and you can switch it off at any time. Locations can be late or wrong. Don’t rely on the app in an emergency: call 112 or find festival staff.
• Steps, distance and sound-level figures are estimates for fun and reflection, not medical advice or a measure of hearing safety. Wear hearing protection.

Ending your account

You can stop using BASEMNT and delete your account at any time from Profile → Settings → Delete account. See Delete your account. We may suspend or close an account that breaks these terms or the law, and will tell you why unless that would be unlawful or put someone at risk.

Liability

We provide BASEMNT with care, but as is: we cannot promise it will always be available or error-free. To the extent the law allows, we are not liable for indirect loss, such as a missed set, a missed meetup or a ticket bought through a third party. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

Changes and law

If we change these terms we will update the date at the top and, for significant changes, tell you in the app before they apply. Dutch law applies. If you live in another EU country, you keep the protection of its mandatory consumer law, and you can go to a court where you live.

Contact

Questions about these terms, a report or a complaint: support@basemnt.nl. See also Support.