BASEMNT
Get the app

§Support

Need a hand?

Questions, bugs, a festival that’s missing or a lineup that’s wrong — this is where to go.

Contact

Email support@basemnt.nl from the address you use in the app. Include your phone model, the app version and what you expected to happen.

Report a problem in the app

Wrong set time, missing stage or a festival that isn’t there yet? Every festival page in the app has a Report a problem action. Reports go straight to the catalogue team.

Searches with no result are also tracked: if you search for a festival or artist we don’t have yet, you’ll be notified in the app when it lands.

Report abuse or a safety concern

Someone harassing you, a message, meetup or review that crosses the line? Use Report on the message, meetup, review or profile, and Block to stop that person reaching you. You can also email support@basemnt.nl with what happened and where. We review every report within 24 hours and remove content that breaks the community rules. In an emergency, call 112 or find festival staff.

Your account and data

  • Delete your account — from the app (Profile → Settings → Delete account) or by email.
  • Privacy — what the app stores, why, and the optional switches.
  • Terms of use — the house rules for your account and everything you post.
  • Basic statistics (anonymous counts, on by default), detailed usage analytics (“Help improve BASEMNT”, off until you agree) and anonymous festival-flow sharing each have their own switch in Settings → Privacy & data. Turning them off doesn’t change how the app works. “Reset analytics ID” there deletes the detailed usage data stored under your random ID.

Common questions

Quick answers.

§ 01 Does it work without signal?

Yes. For festivals you are going to, BASEMNT downloads an offline pack on Wi-Fi two days ahead: festival info, your timetable, maps, crew chats and files, and the weather. You can also start the download yourself.

§ 02 How does a crew work?

Create a crew and share the invite link, code or QR. Everyone’s picks show on one crew timetable, and you can see when everyone is free. Each crew has its own chat with polls, timers and locker codes, plus shared files. Location sharing is off unless you switch it on for a crew.

§ 03 Do I need to connect a music service?

No. Connecting Apple Music is optional — it only pre-fills the artists you follow, so their sets become suggestions. You can always search for and follow artists by hand. Spotify support is on its way.

§ 04 What is the Passport?

Your record of the festivals you go to. Mark a festival as Going and its stamp waits on your Passport page; after the weekend it’s stamped in the festival’s own colours, with the days you were there. You choose the style — visa, postage stamp or ticket — and earn foil ones along the way. The Passport also counts your festivals, countries, days and kilometres danced, and keeps a recap of the sets you saw.